Sprint tried to put the screws to me last week. What you are about to discover will save you $100s or maybe $1000s…I can assure you.
What if you could send one simple letter & keep $396.00 in YOUR pockets?
Would you think that’s a decent return on investment for about 45 minutes “work?”
What you are about to discover is one extremely powerful secret weapon used many times a year (with awesome success).
Now, let me ask you, “If you could resolve a dispute with a LATE PAY or Sprint phone bill or attempt resolution on any other consumer issue without hiring me to do it for you, would it be worth your time to learn what I do and then do it yourself?”
You tell me.
Or do you prefer to let it go, choosing instead to overpay and cuss ‘em out when they “put the screws” to you?
You tell me.
Last week, my Sprint phone bill arrived, about $33.00 higher than normal.
Click READ MORE now to find out how I spent my next 45 minutes…and what I got in return. I think you’ll find this very valuable.
HOW I SPRINTED TO SPRINT’S DECISION MAKERS
Sprint To The TOP!
When people request I attempt to resolve a consumer issue on their behalf, I charge $99.00. If the issue is more involved, my fee is higher. This is a skill. It’s not just a letter.
Notice To Executives: Listen To Your Customers! Stop trying to hammer ever penny and nickel out of people faithfully paying you each month. You can save yourself and your shareholders TONS of bad publicity and lost business by doing what’s RIGHT.
If my initial attempt to get a decision-maker’s attention falls on arrogant, deaf ears (and this can happen with many ‘I’m too big for my britches’ executives today), then I move to a more aggressive campaign to get a decision-maker’s attention. When executives attempt to brush me (or my customers) off, I’ve been known to help customers make insanely popular YouTube videos that DEFINITELY get executives’ attention AFTER the company LOSES money, customers & potential customers.
You see, businesses large and small can choose to conduct business the “right” way or the “wrong” way. I always prefer to take the path of least resistance. I do not prefer to call out an executive. Most executives are just like you and me. They are married. They have a job. They enjoy going home to their kids. They go to Little League. They enjoy college football. 
They don’t get up in the morning thinking about ways to put the sledgehammer to you or me.
I took a moment to see if I had been hit with overage charges (I despise those .34 cent /minute overage charges).
Nope, no overage charges. Hmm, why was my bill higher than normal.
Let me pause for a moment to say, whether or not I can afford an extra $33.00 a month is not the question and I don’t think it should be your question either. I wanted to find out why my bill suddenly had jumped $33.00.
I called customer service and got bounced around a couple times. That was okay. I had picked my son up from AfterCare and he wanted to climb the best climbing trees outside his AfterCare.
Heck, I had the time to sit on hold and enjoy the elevator music as I watched him climb trees.
Finally, a supervisor ended the suspense.
Apparently, I had discounts with 2-year expiration dates totaling $33.00. Unfortunately, these “discounts” had expired. Nobody could tell me what the discounts were for, only that they had expired.
Naturally, I asked the supervisor to return my bill to what it had been. She couldn’t, she informed me…even if she wanted. To a different supervisor, I received the same response.
Both supervisors claimed they wanted to help me but they couldn’t. I believed both of them. Both told me they were locked out of the billing system.
Okay, I had a choice, and I’m certain you’ve been in my shoes MANY times. What now?
Do I…
1. Suck it up & pay an extra $33.00 per month FOREVER? At a minimum, that’s $33x12=$396.00 that should be in MY pocket. Shouldn’t it?
2. Tell Sprint to kiss my *ss and go to Verizon where they’ll do the same or worse?
3. Request a meeting with Sprint’s executives about this unfortunate issue?
Yep, I chose #3. I learned a long time ago the grass isn’t greener on the other side of the fence. Switching carriers over this was not a good enough reason.
When I arrived home at about 5:30 p.m. with my son, I quickly sat down at my computer and whipped up a special letter directed to about 12 executives of Sprint.
In the short letter sent to about 12 Sprint executives, I detailed what had happened and what I requested of them. My letter was short, fact-based & very professional. It had no typos (that I know of
I did not get angry. I did not use profanity or disparaging language toward Sprint. In fact, quite the opposite. I’ve been with Sprint for years, and I’ve been very pleased. I want to remain a customer but not if they’re going to increase my bill $33.00 /month.
That night around 10:30 p.m., I received an email from one of the executives to whom I had sent my letter. He informed me I would get a call the next morning.
Sure enough, the next morning a Sprint representative named ORion called me from the Executive Offices to apologize for the error and (more importantly) to reinstate my normal payment amount.
No questions. No arguing. No hostility.
ORion asked me how I got the “big wigs” involved. I told him I had tried to resolve the issue at the customer service level but that two supervisors weren’t able to help me.
ORion admitted few people do what I did…that it just doesn’t happen.
And that got me thinking: WHY? Why doesn’t it happen?Why don’t more people stand up for themselves?
Are people afraid to contact the highest ranking person of the company that wants more of your money?
Do people not know how to contact these decision makers or what to say to them?
Yes, I wrote a “letter” but I did not send it by mail. Nope. That’s tooooooo slow. Instead, I did exactly what I’m going to show you on my CD, 8 SECRETS TO A 680 CREDIT SCORE!
===============================
Okay, you’re correct if you think it’s not just any old letter. Instead, it is the right letter sent to the right people that gets the right result.You will need this letter approximately 2 or more times PER year!
===============================
Out of courtesy (and I believe in courtesy), I spent about 25 minutes on the phone with various Customer Service people. I knew at about 5 minutes on the phone I wasn’t going to get what I wanted.
I could have hung up, admitting to myself I had been on the phone long enough before going to my computer.
When I hit my computer, the whole darn letter took me less than 15 minutes. For about 40 minutes time (inc. about 25 on the phone), I SAVED about $400.00 a year!
Do you think that was worth it?
Some people will spot the billing error. However, most people will not spot the billing error, giving the service provider more money each month.
Some people who catch the billing error will call. Most people will not call. They’re too busy to call.
For the FEW people who call and talk with a supervisor, they will take the supervisor’s word for it that nothing can be done to restore the payment amount.
Ding…ding…ding…the cash registers ring up even more profit for the service providers.
For people like you and me, we possess the power to effect positive results without raising our blood pressure. We KNOW HOW to get results.
The fact that we aren’t afraid to contact the “big boys” with a well written letter that gets to them in a way they least expect, we INSTANTLY show we are not part of the herd led to slaughter.
We’re a different (kind of) consumer!
Please leave me a comment below. I want to hear what you think of this strategy. Would you do it if you knew how or is it too much trouble. Let me tell you, I’ve already heard from people who think it’s a waste of their time to do what I did over a measly $400 bucks a year. They told me they draw the line at $2500.00. Even then, a majority said they’d prefer hiring someone to do it for them rather than do it themselves.
HUH? I guess I just don’t it! Why pay someone to do something you yourself can do successfully…and with just a little effort. When I double my fee, I wonder how many people will reconsider….
Welcome back! Got a question for me...or an experience to share? Please go to the bottom of this article to ask a question or share an experience. :) Thank you!
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{ 13 comments… read them below or add one }
Hi Mike i just received my updated invoice for september i noticed out of the clear blue they make a $9.00 adjustment on sprints end? No explanation i was emailingthe executive vp explaining my bill has always been $122 $123 $124? a month i started getting invoices 168 148 133 132? Now im back to $124.71 wow Sprint is a piece of work and im on SSDI ? I pay faithfully im planning on leaving sprint early will that affect my credit since they only report negative credit not positive pay history as per their word??????
Congratulations, Rodney, for emailing the VP and getting results. They ALL are a piece of work.
If you leave early, confirm any early termination fees, preferably in writing. And for heaven’s sake, open all mail from Sprint AFTER you terminate to confirm you’re not getting a bill for $.47 or something equally absurd that results in a $40.00 collection and a big (unnecessary) fight later on. This happens ALL the time.
In my newsletter, I explain why you need to get with this credit reporting agency for reporting ALL your on-time monthly payments not currently reported by the Big 3. Shouldn’t you and everyone else get CREDIT for on-time bill payments of water, electric, rent, telephone, cable TV, insurance, etc????? YES, you should.
Mike
You make a GREAT point, Lester! Yes, there is a “book” so to speak. Actually, it’s the Golden Rule from the BIG BOOK that I attempt to follow. I believe in showing courtesy but not wasting time. Unfortunately, corporate decision-makers have removed decision making from the hands of people on the front lines. I’m certain CSRs are kind, helpful people trying to do a good job. Instead, we know CSRs to be gatekeepers and total frustration. Therefore, we must give them their token due, so we can say we followed protocol in trying to resolve an issue. Yep, the key is going around CS to decision-makers. That’s a strategy all by itself. Once you get their names, titles & contact info, you must speak their language. It’s not difficult. I have one main template I use, simply modifying it for the occasion. Is my little system 100% effective? NO! In fact, I’m facing off with big, bad PayPal right now. Have you ever dealt with PayPal? By far, PayPal is proving to be THE most sneaky, discriminatory business with which I’ve EVER dealt. That’s saying a lot, since I’ve dealt for years with MANY businesses. For 4 years, I’ve had accounts with PayPal while hearing horror stories about PayPal suddenly & without provocation suspending customers’ accounts. Their problem, right? Well…… Just wait until you hear just how L-O-W PayPal will go to CHEAT a long-time customer. It’s DISGUSTING….. I will share the details once I’m allowed.
Get the names of any company’s executives, Lester, from the Internet. Thanks for asking.
Mike
Mike;
About your experience with Sprint. It looks like you did things by the book. [If there is such a book] What I am inquiring about is how did you get the names of those Sprint executives or how would one get the names of any “Big Wig”?
Lester Falgout
New Orleans
Good Morning Mike,
Please share what you think of this mock letter I intend to send to a creditor to score a deletion; and, maybe offer a suggestion on how to make it a letter that will work, or work out a deal with me to put a letter together in the near, near future:
My Name
Address
City, St Zip
Date
Company Executive Addresses
Subj: Acct# xxxxxxxxxxx
Dear Sir, Madam, or Ma’am,
I have been an Acme customer off and on since the 1980′s. I have had a few bumpy roads along the way, but have eventually, and always paid everything I owed to the company.
Recently, I checked my credit report and I found a collection account for an amount I verbally disputed months ago, Acct# xxxxxxxxxx.
As result of no joy with the outcome of that dispute months ago, I undesirably and unfortunately have gone from Acme as a customer for a spell to other providers for landline,cell phone and high speed Internet services.
I paid on the alledged balance periodically and other amounts I don’t think I owe because it needed to be resolved and I had little success convincing customer specialists something did not quite pan out correctly.
I really desire to have an zPhone 3Gs in my hand, but I am almost afraid to come back. Here’s why:
With almost every service I have had in the past few years with Acme, except for XXPhone services, I ended up with surprises on my bills. However, because of no surprises on my current cell phone carrier bill in nearly the two years I have used them, I have been able to sustain with no issues although their services are inferior to Acme’s in serveral ways, namely the voice mail service and the “gadgets”. I have the strongest desire to eventually come back to Acme.
Therefore, I very, very respectfully request help with resolving this matter in any way you will, preferably including the following resolutions and perks:
The collection item be removed from my credit report immediately.
I pay the alledged balance and receive credit towards the purchase of two zPhone 3Gs and 30 days to try the service with the zPhones.
Sincerely,
My Name
cc:
Hi Tony, please see my private message I sent you earlier today about your letter. I had to make some (important) changes. You quickly will see the difference.
Mike
Rodney, on my free CD I’m giving you two specific secrets for adding two powerful credit accounts. Both are reported to the credit bureaus. One already is seasoned with years of good credit history behind it. These are just two of the 8 secrets I’m giving you.
You now see exactly why (strategic) credit repair is CRITICAL. It seemed so beneficial to “score deletions,” didn’t it? Unfortunately, when you score deletions you are deleting account information. There’s no history, good or bad, for potential creditors to see.
Keep in mind, your credit scores are determined by account information within the most recent 24 months. Further, do not apply for credit until you know the terms of acceptance and know that you can be approved. Inquiries can stay on your reports for 2 years.
As for Sprint not reporting your account, that’s typical. There’s no law requiring any creditor to report to 1, 2 or all 3 bureaus. You need http://www.prbc.com.
Have you sent me an email to get your name on my first-call list for the CD? If not, please do that now.
Hope this helps you, Rodney.
Mike
mike i have been having a time with sprint trying to get them to report my wireless account to the credit bureaus they refuse i even talked to my attorney general in pennsy;lvania they said they cant do anything
Hi i would like your free cd Ryvvy40@verizon.net
Also i have been in a slump last your i had a negative marks removed now the only two people who gave me credit are Caputal one and Pay pal Buyer credit I shop online and use paypal.Now for some reason when i aply for credit im denied because of lack of credit history did i remove the wrong things they were 13 old reaged accounts i have 6or 7 inquiries so i camnt apply for anything now is this a re created problem now? i would like the free CD please and any advice would be greatly appreciated
Todd, thanks for stopping by and sharing your experience. Many businesses, large and small, KNOW most people will do nothing about consumer issues. Car dealers (sometimes) won’t cover a warranty item for almost $600.00? Some banks steal your bonus points worth almost $700.00? Some wireless providers jack your phone bill for an extra $33.00 /month?
These are just a couple “issues” I’ve faced and resolved recently with my powerful secret weapon. You see, it’s not just a “letter” because anyone can write a letter.
People need to know the “right” way to stand up to these abuses. You are not in the majority, Todd. Most people do not stand up to abuses.
On my new CD, 8 Secrets to a 680 Credit Score, I show how this powerful “secret” works for repairing credit AND resolving consumer issues!
Isn’t it nice, Todd, when you put money back in your pockets instead of Verizon’s pockets?
Good job!
Mike
Hi Mike … great story and example of NOT just taking it in the shorts because a big corp. said thats all they can do.
I have done the samething with Verizon and a home warranty company. Sent letters after not getting satisfaction regarding my “issue”. Verizon I emailed the letter and the home warranty company, I mailed and faxed the letter. Essentially, got the same results, resolution.
Wondering is there a copy of the letter you used in your program or can you share it on this blog.
You are providing a great service !
Todd
Thanks, Anthony. I’m sorry, but I don’t recall a guy named Tim, though I am very grateful for the referral. I’m glad you are here.
What is the dispute you have? First, let me ask you, Is the account yours? If so, is it accurately reported with all the bureaus? Confirm on all credit reports. Next, how old is the account? That is, when did you go delinquent (month and year)?
Let’s start here.
Thanks again for the kind words. I look forward to seeing your scores improve.
Mike
Hi Mike,
I am very excited about what I read so far. I found your site while searching for information about Lexington ” “‘s reputation to see if I should use them to resolve one dispute I have. As it turns out, one of the Yahoo board users said that Lexington did not help him but kept charging him while things were resolved very slowly (something to that effect), and spelled out the web address of the a person that actually helped him; that, of course, was you at fixmyuglycredit.com. I believe the guy’s name is Tim, and he said to let you know, “Tim sent you (me). I looked through my history to see could I find the posting to verify his name earlier this morning but did not find it; I’ll have to follow up on that later. I cannot wait to the CD 8 Secrets.